If a player account remains inactive (i.e.: when no login is performed at the operator’s website) for a period of more than 12 months, the operator is entitled to charge a monthly account maintenance fee of €5, starting on the 13th month of inactivity. Following 12 months of uninterrupted inactivity, the operator will send a reminder mail to the user via the e-mail address saved in his/her account details. Upon receipt of this reminder mail, the user will have 30 days to log into his/her player account. If no login is registered within this 30-day period, €5 of real money credit or bonus money credit will be deducted from the balance. If the balance is less than €5 then the whole amount will be deducted. If the account remains inactive after 13 consecutive months, the user will be sent a reminder mail every month and a monthly charge of €5 will be incurred and deducted from the player account balance accordingly.
If the player account remains inactive for more than 12 months and the account balance is €0, no further charge will be incurred. The inactivity fee will be incurred on a monthly basis until the next login is performed at the website, in this case, the operator is entitled to block the player account.
Should a player account remain inactive for thirty months, meaning that no transaction has been recorded on that specific account for the above-mentioned time, we will remit the remaining balance in that account to the respective player. If the player cannot be contacted satisfactorily, the remaining balance shall be remitted to the relevant gambling authority.
Unless otherwise explicitly stated, players located in the following countries are not eligible to claim any type of bonus: Brazil, Bulgaria, China, Croatia, Bosnia & Herzegovina, Dominican Republic, Indonesia, Macau, Malaysia, Mauritius, Mexico, Pakistan, Kazakhstan, Thailand, India, Russia, Poland, Serbia, Peru, Bangladesh and Tunisia. We reserve the right to limit players from other jurisdictions from being eligible to any type of bonus or to a subset of bonuses based on our sole discretion.
Each Promotional Bonus is limited to one per user, IP address, electronic device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, school, public library, workplace, etc.), unless otherwise stated in the Promotions' Terms.
Unless otherwise stated, any Bonus which will be credited to your account will carry Wagering Requirements (playthrough requirements). Wagering Requirements are defined as the total amount you will need to bet while a Bonus is still active in order to be able to withdraw your winnings.
In order for you to be eligible for any deposit bonuses, you need to deposit at least EUR 20, USD 20, CAD 20,NOK 200 in your Casino Account
The types of Bonuses granted by GoldWin can be defined as follows:
* Free bonus – can be credited without making a deposit
* Free spins – can be credited with or without making a deposit
* Deposit bonus – can be credited upon making a deposit
* Cashback – is a free bonus with custom specifications based on management decision
When claiming any type of bonus, all bets are deducted from your Cash Balance first. If there are insufficient funds in your Cash Balance, then the bet will be deducted from your Bonus Balance. This however, does not apply to some categories of free spins bonus claimed via email promotions or issued manually as the free spins have to be used up before bets can be deducted from your cash balance.
Players can request a withdrawal of their deposits prior to meeting the wagering requirements but keep in mind that the bonus and winnings will be forfeited.
GoldWin reserves the right to restrict access to certain bonuses while players have a pending withdrawal.
You can activate only one bonus at a time. Deposit bonuses don’t stack up.
Unless otherwise stated, with regards to deposit bonuses, the cash bonus and qualifying deposit must be wagered 35 times before being released into your Cash Balance. Free spins winnings along with the corresponding cash deposit must also be wagered 35 times before being released into your Cash Balance.
Unless otherwise stated, any type of free bonus must be wagered 50X before being transferred to your Cash Balance.
All unused deposit Cash Bonuses will expire after 7 days.
All unused Free Spins Bonuses will expire after 7 days.
In case you fail to fulfill your wagering requirements, the Active Bonus can be removed only if you reach a total balance (both cash and bonus) of EUR 1, USD 1, CAD 1,NOK 10, or less, and you have no pending/unfinished games.
Since free no-deposit bonus links posted on forums or sites can be forwarded to other persons who did not receive the legitimate offer, we reserve the right to check the eligibility of those players for that bonus. If we determine that a specific player is not eligible to receive that promotion, we will not honor the withdrawal request. This will occur even if the wagering requirements are met.
You may withdraw any amount from your available cash balance, up to a weekly limit / monthly limit set by us, by issuing a valid notice of withdrawal on the Site. Withdrawal demands made by telephone or by electronic mail will not be accepted.
The maximum bet allowed when playing with any type of bonus still active in your account has to be less than 20% of the value of the bonus credited and must not exceed 10 EUR, 10 USD, 10 CAD,100 NOK (as applicable) per single bet (For example: placing a bet of 10 EUR after claiming an initial bonus of 100 EUR is allowed).
Parts of the Internet Site may from time to time contain competitions, promotions or similar and related activities offered by Goldwin or by third parties. Any specific additional terms and conditions for participation in any such competitions, promotions or similar and related activities will be specified on the relevant part of the Internet Site from time to time (“Bonus Terms & Conditions”). By entering or participating in the relevant competitions, promotions or similar and related activities, a Player agrees to be bound by those Terms of Participation in addition to these T&Cs and in the event of any conflict or inconsistency, the Terms of Participation will prevail. Goldwin specifically retains the right, at any time and without notice, to remove, alter or add competitions, promotions or similar and related activities on the Internet Site without responsibility towards the Player.
In order to activate a bonus, you need to make a deposit using the bonus code mentioned in the bonus description.
In order to use a free spins bonus, you need locate them in your user account and then launch the corresponding slot.
When the bonus is active, your bet can’t exceed 20% of the amount of the initial Bonus; If the amount of the Bonus equals EUR 10, USD 10, CAD 10,NOK 100 or lower, no further maximum bet limitations will apply.
Bonuses must be wagered within 7 days.
Any bet made using the “gamble” feature on all slot games or the “double” feature on all video/power poker games will not contribute towards Playthrough Requirements (i.e. the play thorough contribution is 0%).
Any bonus can be cancelled before meeting the wager conditions. Please, contact our Support Staff at [email protected]
Bonus funds from the welcome package (i.e. first, second and third deposit bonuses) will be deducted upon withdrawal request.
In order to withdraw the winnings from your free no-deposit bonus, you need to have completed at least one deposit of EUR 20, USD 20, CAD 20, AUD 20 or NOK 200 (as applicable) and fulfill the Wagering Requirements (wagering requirements).
Unless otherwise stated, the maximum withdrawal from a free bonus is EUR 100, USD 100, CAD 100,NOK 1000 or the equivalent in any other currency.
Remember that the type of game you play contributes a different percentage towards your bonus wagering requirement:
Classic Slots, Video Slots and Keno count 100% towards the bonus wagering.
Table Games, Poker Games, Jackpot Games, Video Poker Games and Jackpot 6000 count 0% towards the bonus wagering.
Reel Steel, Jack and the Beanstalk, Flowers, Jungle Spirit: Call of the Wild, Blood Suckers, Blood Suckers II, Joker Pro, Kings of Chicago, Creature from the Black Lagoon, Steam Tower, Twin Spin, Reel Rush, Hugo 2, Reactoonz, Moon Princess, Viking Runecraft, Book of Dead, Dragon Ship & Riches of Ra count 30% towards the bonus wagering.
All live casino games count 20% towards the bonus wagering.
Please note that the following games are not allowed to be played whilst having a Bonus: All versions of Craps, Video Poker, Rummy and Keno, all Jackpot Games, and the following Slot games: Mega Joker, Dead or Alive, Dead or Alive 2, Big Bang, Eggomatic, Lucky Angler, Wild Turkey, Koi Princess, Champion of the Track, Robin Hood, Simsalabim, Cosmic Fortune, The Wish Master, Pandamania, Wild Water, Tower Quest, Wizard of Gems, Eye of the kraken,Golden ticket, Energoonz, Pimped, Gemix, Pearls of india, Gunslinger, Royal Masquerade, Rage to Riches, Fire Joker and Mystery Joker.
Any bonus can be cancelled before meeting the wager conditions. Please contact customer support at GoldWin Casino in order to learn more about bonus cancelation.
GoldWin reserves the right to confiscate any bonuses or winnings received in a fraudulent manner or generated from games which are restricted from being played with active bonus. GoldWin rules forbid abusing bonus offers. If such abuse is discovered, the casino has a right to confiscate the winnings and deny the player any bonus access.
GoldWin reserves the right to label a player as a "Bonus Seeker" if GoldWin Casino, at its absolute discretion, believes that the player has abused the promotions. Instances include, but are not limited to the following:
* A player only uses bonuses to play on the account;
* The bonus amount is greater than the total amount deposited by the player;
* A player plays with, or attempts to play with, more than one bonus in 24 hours;
* A player plays with bonuses while withdrawing amounts from the deposits that have given access to those bonuses; or
* A player repeatedly used a promotion.
It is forbidden to:
Control or maintain more than one active account without prior approval by our management.
Register multiple accounts to claim bonuses repeatedly.
Delay any playing rounds, including free spins and bonus rounds, for the time when you don’t need to wager the bonus or/and make new deposits.
Stack bonuses by claiming multiple bonuses before the original bonus Wagering Requirements have been met.
Try to gain wager outcome advantage by exiting game session while having any type of bonus round available.
Switch from a game with a low wagering contribution (e.g. Roulette - 0%) to one with a higher wagering contribution (e.g. Video Slots – 100%) after a win, for the sole purpose of clearing the Wagering Requirements.
Place a single bet equal to or more than 20% of the value of a free no-deposit bonus.
Place even money bets on Baccarat, Blackjack and Roulette.
Constantly use the double-up feature to increase winnings.
Using VPN, proxy or masking an IP address to create multiple accounts in order to claim multiple bonuses/promotions.
If we reasonably suspect that a player is engaging in promotional abuse, we reserve the right to take any or all of the following actions against such a person
* Void all funds in the player’s account
* Void any bonuses and pending bonuses
* Terminate the player’s account
* Revoke your eligibility to receive any bonuses and participate in any promotions
1. Absolute Restriction
United States of America, United Kingdom, Spain, France and Italy.
2. Blacklisted Territories
NetEnt content shall not be served in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
3. Regulated Territories (only permitted to offer if in receipt of a license from the local regulator which has been seen and approved by NetEnt):
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4. Blacklisted Branded Games Territories
4.1 Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead, Scudamore, Conan, Ozzy Osbourne, Gordon Ramsey Hell’s Kitchen cannot be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.2 In addition to the jurisdictions set out in paragraph 4.1, Planet of the Apes Video Slot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.3 In addition to the jurisdictions set out in paragraph 4.1, Vikings Video Slot must not be offered in the following jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.4 In addition to the jurisdictions set out in paragraph 4.1, Narcos Video Slot must not be offered in the following territories:
Indonesia, South Korea.
4.5 In addition to the jurisdictions set out in paragraph 4.1, Street Fighter Video Slot must not be offered in the following territories:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6 In addition to the jurisdictions set out in paragraph 4.1, Fashion TV Video Slot must not be offered in the following territories:
Cuba, Jordan, Turkey, Saudi Arabia.
5. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.