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  1. Account
  2. Payments
  3. Withdrawals
  4. Bonus & Free Spins
  5. Technical Queries
  6. Responsible Gaming
  1. Account
  2. Payments
  3. Withdrawals
  4. Bonus & Free Spins
  5. Technical Queries
  6. Responsible Gaming
Questions? We're here to HELP!
Account
Go to the GoldWin Casino homepage click the “Sign Up” button on the upper right corner and fill in the registration form (please, make sure you have read and agreed with our Terms & Conditions). Welcome to GoldWin!
Absolutely not. You must be at least 18 years old to play at GoldWin Casino. Responsible gambling is a top priority here, and not only is underage gambling strictly prohibited, but appropriate age verification checks are frequently carried out.
Although everyone is welcomed at GoldWin, international treaties forbid us to support players from the US and its territories, Spain, Israel, France, Ukraine, Netherlands, Romania, Hungary, Bulgaria, Ireland, Estonia, Sweden, Switzerland, Luxembourg and Belgium Please, make sure that it is legal for you to participate in our games according to applicable laws in the jurisdiction of your residence.
As passwords are case sensitive, check that Caps Lock is off. If the problem persists, click “Sign In” button, select “Forgot Your Password” and enter the e-mail address you used for registering at GoldWin Casino. You will shortly receive an e-mail with a link to reset your password. Please, check your junk or spam folders if the e-mail was not received.
Log in to your GoldWin Casino account, click on your e-mail address on the right top corner and choose “My Account”. Here you will find everything you need: your profile and balance, transactions history and bonuses.
You cannot change your username, so please choose this carefully when registering an account with us.
Only one account per person and their family, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.). You can get banned for the creation of additional accounts and the funds on the account can be confiscated.
Everybody is completely safe here at GoldWin! Your personal details are required to confirm your identity, legal age and address. They are also required in order to prevent any fraud and laundering activities, and to process financial transactions. At GoldWin Casino you are perfectly safe, as we are using the most up to date data encryption techniques to safeguard your personal details.
Please, log in to your GoldWin Casino account, click your ‘My Account’ on the left side menu and choose the “Play History” tab. From there you may check your bets, bonus and free spins history. Choose the “Cashier” – “Transaction History” tab to view a detailed report of all your transactions.
Sure, you can use the Unsubscribe feature from any of the emails you have received from us or, you can contact our Customer Support Department in Live Chat for direct assistance.
Payments
Log in to your GoldWin Casino account. Click the deposit button on the right top corner, select your desired deposit method and follow the instructions.
CVV stands for “Card Verification Value” and CVC2 for “Card Verification Code”. The code consists of 3 digits and can be found on the back of your credit card. Providing your CVV number during online purchases proves that you have the physical credit or debit card and helps reducing fraud and keeping you safe.
By GoldWin decree, the minimum deposit amount is EUR 20 / USD 20 / GBP 20 / CAD 20 / ZAR 300 / NOK 200. The maximum deposit limit will vary depending on the payment method and player’s Level. Check our Banking and Loyalty sections for detailed info.
At GoldWin you can deposit via the most trusted payment methods of the moment: VISA, MasterCard, Trustly, Sofort, Skrill, Ecopayz, Neteller, Paysafecard and Zimpler. Other relevant alternative payment methods should be checked through your account.
Please, make sure all the information is filled out correctly and your card or account is not expired or blocked. Possible reasons of failure may include: verification failure of VISA or MasterCard secure code; credit card limitations or blocks for online payments; insufficient funds for the initiated transactions. If all the information is correct, reload the page or try a different browser (i.e. Google Chrome) and subsequently contact our Customer Support Department via Live Chat.
You shouldn’t worry, our representatives will look immediately into the problem! First check that the funds were deducted from your card or e-wallet account. Then, contact our Customer Support providing a copy or screenshot of the transaction, so that we will be able to investigate it with the payment provider.
GoldWin Casino uses the most advanced data encryption techniques to guarantee information provided to us is safe. All your information is being encrypted using internationally accepted industry standards SSL encryption algorithms. Every financial information of yours is being protected by the same amount of security a bank would use.
Withdrawals
Please, log in to your GoldWin Casino account. Go to Balance tab and find the “Withdraw” button on the top right corner. Select the relevant withdrawal method and follow the instructions.
You can use VISA, MasterCard, Trustly, Skrill, Ecopayz, Neteller, Paysafecard, Zimpler and Bank Transfer. For your safety we only allow cashout through payment systems you previously used to deposit. If you have deposited using prepaid card, please use bank transfer for your cashout. If you have additional questions, feel free to contact our Customer Support.
The minimum withdrawal amount is EUR 20 / USD 20 / GBP 20/ CAD 20 / ZAR 300 / NOK 200. Maximum withdrawal amount per transaction is EUR 2.000 / USD 2.000 / GBP 2.000 / CAD 2.000 / ZAR 30.000 / NOK 20.000. Max weekly - €5.000, max monthly - €20.000 (or currency equivalent)
Before any cashout, your account should be fully verified via documents which prove your age, identity and address. Double-check the information you provided when placing a withdrawal request. Have you entered the correct bank account number? Does the amount meet our min/max withdrawal limit? Do you have an active bonus that needs to be wagered before withdrawal? Also, try to clear cookies and cache and/or use a different browser. GoldWin warrants safety of the documents uploaded from your side. But, please, note, the Casino reserves the right to request additional documents in order you to pass account verification to secure your transactions of cashouts.
Applicable withdrawal fees, if any, can be found at the following link: https://goldwin.com/banking.
IBAN stands for International Bank Account Number, which is used in international bank wire transactions to process your cash out requests. You may need to clarify IBAN with your bank or dedicated bank manager.
GoldWin makes sure that all requests are processed within 1-2 days, even faster. However, date of receipt of money depends exclusively on banks and payment systems as well as chosen withdrawal method.
GoldWin is very strict in matters of safety! All accounts should pass verification before any withdrawal is processed at the GoldWin Casino. Account verifications are part of our ongoing commitment to responsible gaming and money laundering prevention. Any other delays will be due to restrictions imposed by the payment providers, while after verification, all withdrawals will be processed considerably faster.
Bonus & Free Spins
At GoldWin, you can try all games for free if you choose the “Play for Fun” mode.
On the top right corner of the homepage, you will find the “Promotions” tab with all our standard and special offers. Another way to get a bonus is via the Deposit Section and the Available Bonuses tab, choosing a specific bonus. Hint from the GoldWin! Always check our loyalty program here to learn the benefits you get for being a dedicated player. Also, make sure you have subscribed to our newsletters, so that you are always aware of the latest offers and promotions!
GoldWin has quite a reputation for its generosity! GoldWin Casino is offering a total bonus of €300 plus 1.450 Free Spins with No Wagering, on the hottest slots we have! All you need to do is create an account at GoldWin Casino, place your first deposit and claim the bonus which will be added automatically after the transaction is completed.
Note: Please, check your balance before you start playing. In case of the bonus was not being added automatically, contact Customer Support for further assistance, before starting to play your balance.
The types of Bonuses available at GoldWin can be defined as follows:
Free Bonus – can be credited without making a deposit;
Free Spins – can be credited with or without making a deposit;
Deposit Bonus – can be credited upon making a deposit;
Gold Points – can be accumulated through real cash wagering;
Cashback – can be credited with or without wagering requirements.
Before you can withdraw any winnings, your bonus must be wagered. All bonuses and qualifying deposits are subject to a 35х wager of the corresponding amounts.
The type of game you play contributes a different percentage towards your wagering requirement:
Classic Slots, Video Slots and Keno count 100% towards the bonus wagering.
Table Games, Video Poker Games, Jackpot Games, Live Dealer Games and Jackpot 6000 count 0% towards the bonus wagering.
Reel Steel, Jack and the Beanstalk, Flowers, Jungle Spirit: Call of the Wild, Blood Suckers, Blood Suckers II, Joker Pro, Kings of Chicago, Creature from the Black Lagoon, Steam Tower, Twin Spin & Reel Rush count 30% towards the bonus wagering.
Also, please note that the following games are restricted whilst having a Bonus:
All versions of Craps, Video Poker, Rummy and Keno, all Jackpot Games, and the following Slot games: Mega Joker, Dead or Alive, Big Bang, Eggomatic, Lucky Angler, Wild Turkey, Koi Princess, Champion of the Track, Robin Hood, Simsalabim, Cosmic Fortune, The Wish Master and Wild Water.
You can check your progress, together with the bonus details, in My Profile > Withdraw – when initiating a withdraw all active Bonuses and the corresponding progress will be displayed.
Technical Queries
First, make sure that your Internet connection has no interruptions. Close any background programs that might drain your bandwidth. Make sure you have the latest version of your browser installed and the latest version of Adobe Flash. If the problem persists, contact our Customer Support Department via Live Chat.
There is no reason to worry, if a game freezes, you will end up exactly where you left off next time you open it. If there is no option for you to do so, the round will be completed on the server even if your computer is frozen or your Internet connection stopped working. Any winnings will be credited out to your account.
There may be numerous reasons for this. For example, your country can be restricted by a specific game provider and/or for a specific game (i.e. Netent games are restricted for Canada). Please contact our Customer Support to clarify if so. Another reason could be that you lost contact with the server. Try to clear cookies and cache, re-log in to your account and start over from scratch for the game to load.
For Windows users: press PrtScn. Windows captures the entire screen and copies it to the clipboard. Open MS Paint paste the image (holding down simultaneously Ctrl and V) and save the file with an appropriate name.
For Mac users: hold down simultaneously Command, Shift and 3. Your Mac will capture the entire screen and save it as a file on the desktop. The file name will look like “Screen shot 2019-02-28 at 08.45.00 AM.png”. Saved file can easily be attached to an email and sent to us.
Responsible Gaming
GoldWin treats this matter very seriously and cares deeply about your safety and well-being! Therefore, we have daily/weekly/monthly limits available, so that you can keep track of how much you spend in the Casino. This feature can be set within your Profile > Safeguard / Safe Budget and the limit becomes effective straight away. While you can decrease your limit at any time (effective immediately), increasing your limit will take 7 days to become effective. Canceling the deposit limit will take 7 days to process. Once the limit period is over, you will receive an e-mail notification.
When you have reached the limit per day/week/month you cannot deposit more within the corresponding set period. If you win, however, you will be able to wager with the money you have won. Please read above for the gambling limits timing specifications.
In the hopefully unlikely event that you would like to leave GoldWin, there are the following options to close your account at GoldWin Casino.
You may close your account by contacting our Support Team via [email protected] or directly via Live Chat. Let us know the reason for closing your account and for how long you want the account to remain closed.
You may use the Cooling Off period option for a week, a month, 3 or 6 months. The setting is applied immediately. During a Cooling Off period you will be blocked from depositing to the casino and will be excluded from all promotional offers. Upon expiry, your account will be automatically reinstated, and you will receive an e-mail notification.
We completely understand! Playing at GoldWin Casino should be something positive and entertaining, whilst also thrilling and fun. Sometimes it is hard to control how much we want to play in relation to how much we can afford to lose. In this case please check our Responsible Gaming page.
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GoldWin.com is operated by GLD Group B.V. established under the laws of Curacao, with its registered address at Fransche Bloemweg 4 Street, Willemstad, Curacao which has an agreement with Curacao e-Gaming for its gaming license No. 1668/JAZ.
GoldWin is a brand-new product, brought to you by veteran gaming enthusiasts, obsessed in creating the best online Casino experience out there. This might sound like a bland statement coming from a new online Casino, but we will stand behind it at each step of the way. From an exclusive selection of providers and products, down to the best online Casino real money games, the Goldwin revolution will give enough ammo to turn your classic sessions into the best online Casino experience up to date.
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